The Heist is another room from Cipher Escape Rooms, who also did Captive. Like their other room, The Heist delivered a fun, challenging experience that tested us with many puzzles we had never seen before. We were tasked with stealing a mysterious artifact from an antique dealer in exchange for a briefcase full of cash. The premise is fairly standard, the third common genre of escape room challenges (along with being held captive or being a superspy), so we initially gave this room 5 out of 10 gets on the hype scale. After running through it in record time, we award The Heist 7.6/10.
Fun: 8
When we arrived, we found that there were several other people who signed up for the same slot, giving us a much larger puzzle-solving team than we were used to. Our only complaint is that this meant we didn’t get to work on every puzzle! The Heist gave us more of the solid puzzle design and creativity that we saw in Captive, as well as a truly heart-stopping moment that we won’t spoil for you. Getting to hold up a huge briefcase filled with cold, hard cash at the end was definitely the highlight.
Theme: 5
The room’s decor was high quality, but the overall aesthetic didn’t feel very immersive. The design of Cipher’s actual building - high ceilings, concrete, industrial - fit well with Captive’s murder room. It was less appropriate for a museum director’s high-end office. Some kitschy wallpaper would have complimented the liberal use of paintings and helped us feel like true relic thieves.
Puzzles: 7
The analog puzzles are the real winner at this escape room. Plenty of real keys and padlocks give the puzzler a very hands on experience, a necessity in live escape rooms. However, a couple of puzzles slowed us to a crawl, requiring excessive time spent deciphering a single code, or unclear connections leading to wasted time. The room could use some tightening here and there, although our large group meant we still escaped in record time.
Customer Service: 9
Once again, Cipher Escape Rooms delivered a great customer service experience. A few people in our party were running a bit late and the staff were very understanding, giving us the whole hour anyway. No complaints from us!
Website: 9
The Cipher website is very sleek and provides accurate, intriguing descriptions of their rooms. Additionally, it’s very easy to navigate, find information, and book tickets. They also have a Facebook where they post photos of each team, and respond quickly to any questions or comments.
Score: 7.6
Price: $$
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